Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you use our services, fill out forms on our website, or communicate with us. This includes:

a. Personal Information

• Full name, phone number, email address
• Pickup and delivery addresses
• Vehicle details (for car/bike transport bookings)
• Payment information (processed via secure third-party gateways)

b. Automatically Collected Information

• IP address, browser type, device information
• Pages visited, time spent, referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our relocation and logistics services
• To process bookings, quotes, and payments
• To communicate with you about your move, updates, and support requests
• To send promotional offers, newsletters, and updates (you can opt out anytime)
• To comply with legal obligations and prevent fraud
• To analyze website traffic and improve user experience

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service partners: Transport vendors, labour contractors, and warehousing partners who help deliver your move
• Payment processors: Secure gateways like Razorpay for processing payments
• Legal authorities: When required by law, court order, or government request
• Analytics providers: Google Analytics and similar tools to understand website usage

All third parties we work with are required to maintain the confidentiality and security of your information.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use them to:

• Remember your preferences and settings
• Understand how visitors use our website
• Show relevant content and offers

You can disable cookies in your browser settings. However, some features of our website may not function properly without them.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• SSL/TLS encryption for all data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection practices

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods for booking-related data are 3 to 7 years.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to the processing of your data in certain circumstances

To exercise any of these rights, please contact us using the details in Section 11.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, payment gateways, social media). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page will indicate when the policy was last revised. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: