Frequently Asked Questions

We offer a complete range of logistics services including home relocation, office shifting, packing and moving, car transportation, bike shifting, commercial relocation, loading and unloading, warehousing, air cargo, sea freight, pet relocation, and goods insurance across India.

We have a strong pan-India network covering 50+ cities including Delhi NCR, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Jaipur, Lucknow, and many more. Contact us to confirm service availability in your specific location.

You can book by calling us at +91 87965 07904, messaging us on WhatsApp, filling the inquiry form on our website, or emailing info@royalcargoandlogistics.in. Our team will get back to you within 24 hours with a free quote.

We have over 15 years of experience in the Indian logistics industry with more than 5000 successful moves completed. Our team combines deep local knowledge with a modern fleet and trained manpower.

Yes. Our services are door-to-door, meaning we pick up from your origin address and deliver to your destination address. No need for you to arrange transport at either end.

Cost depends on multiple factors: distance between locations, volume of goods, type of service, packing requirements, floor level (with/without lift), and insurance. We provide a free quote after understanding your specific needs.

No. Our pricing is fully transparent. The quote we give you is the amount you pay. Any add-ons (like extra packing material or special handling) are discussed and approved in advance.

Yes. Larger moves — full households, multi-office relocations, or corporate contracts — typically qualify for preferential pricing. Reach out for a custom quote.

We accept bank transfers (NEFT/RTGS/IMPS), UPI, and cash. Payment is usually split — an advance to confirm the booking and the balance on delivery.

A small advance is required to confirm your booking and allocate resources. The remaining amount is due on the day of delivery or completion of service.

We use industry-grade bubble wrap, foam sheets, thermocol, corrugated cartons, stretch film, and custom wooden crates for fragile items. All materials are included in the quote.

Yes. We specialise in multi-layer packing with edge protection and custom crates for glassware, mirrors, artwork, chandeliers, TVs, and other delicate items.

Absolutely. Let our team know in advance which items you will handle yourself. We will pack the rest and coordinate the move accordingly.

Yes. Every box is labelled with contents, room location, and a fragile marker where applicable. This makes unpacking much easier at the destination.

Yes. Basic unpacking assistance is included. We can also take away all packing material after unpacking if you want.

Cars are transported on professional car carriers (open or enclosed) using ramps and soft straps. Your vehicle is never driven — it travels exclusively on the carrier from pickup to delivery.

Typical transit is 3–7 days depending on distance. For example, Delhi to Mumbai takes about 4–5 days, while Delhi to Bangalore takes 6–7 days.

Yes, we provide comprehensive transit insurance for the full value of your car. Coverage details and claim process are shared before the move.

We recommend not leaving valuables inside the car. If you must, secure small items in the trunk and inform our team. Note that items inside the car are typically not covered under car transit insurance.

Yes. We transport bikes of all types — motorcycles, scooters, sports bikes — with specialised packing to prevent scratches and damage.

No, but it is highly recommended for high-value or fragile items. Even the most careful move can have unforeseen events, and insurance protects you from financial loss.

Premium is typically 0.5%–2% of the declared value of your goods, depending on value, distance, and nature of items. Contact us for an exact quote.

Coverage includes damage, loss, and theft during transit. Both declared-value and full-value options are available.

Notify us within 48 hours of delivery with photos and a damage report. Our team assists with the full claim process — from documentation to final settlement.

Yes. Every shipment gets a unique LR/tracking number. Use our Track Courier page or contact our support team for real-time updates.

Yes. Our support team is available 24/7 via phone, WhatsApp, and email to answer questions and provide updates throughout your move.

You can reschedule free of charge if you inform us at least 48 hours in advance. Last-minute changes may incur a small rescheduling fee.

Yes. Every project gets a dedicated move manager who coordinates all aspects of your move and is available for any questions or updates.

Yes. We provide secure, climate-controlled warehousing for short and long-term storage of household goods, commercial inventory, and industrial parts.

We offer flexible plans starting from 1 week up to multi-year contracts. Weekly rates apply for very short durations; monthly and yearly discounts apply for longer terms.

Yes, with prior notice we can arrange access during working hours. For frequent access needs, we recommend dedicated storage space with your own lock.

Yes. Cancellations made more than 48 hours before the scheduled move qualify for a full refund of any advance paid. Cancellations within 48 hours may incur a nominal fee.

Refunds are processed within 5–7 business days to the original payment method.

Contact us immediately. We take customer complaints seriously and will investigate and resolve any issue promptly. Compensation or re-service may be offered depending on the situation.